Refund Policy
At FX SAM Global LLC, we strive to ensure our clients are satisfied with the digital services and solutions we provide. However, due to the nature of our products (which include custom digital services, digital tools, and instant-access platforms), we have the following refund policy in place:
1. Digital Products & Services
All digital products, such as website development, digital tools, consulting, and other business services, are non-refundable once the service has been initiated or delivered.
2. Subscription-Based Services
If you have subscribed to a recurring service (e.g., monthly digital support, platform access), you may cancel your subscription at any time. However:
Refunds will not be issued for any billing cycle that has already started.
To avoid future charges, cancel your subscription before the renewal date.
3. Cancellation Before Service Begins
If you request a cancellation before we begin work on a custom project, a partial refund may be issued after deducting administrative or processing fees (if applicable). Once work has commenced, refunds will not be possible.
4. Service Issues
If you experience any technical issues or believe a service was not delivered as agreed:
Please contact us within 3 days of delivery.
We will review the issue and offer a resolution, which may include fixing the issue, extending service, or in rare cases, issuing a partial refund.
5. Contact for Refund Queries
If you have any questions about your payment or eligibility for a refund, please contact us:
📧 info@fxsamglobal.com
